Thank you for your patience during the slow system performance of LionPATH after the Thanksgiving weekend upgrade. While it is frustrating for our team when the system is not running properly, we also know it makes it very hard for you.
When we identified the issue that caused the system to run so slowly, we also saw an opportunity to improve the user experience. This opportunity was to remove the LionPATH DUO authentication which was implemented prior to requiring all faculty and staff to use DUO when logging on with WebAccess. Since all users now authenticate with DUO for WebAccess logons, LionPATH no longer needs the additional authentication.
As we continue to work on the many enhancement requests we receive, we will continue to look for opportunities to improve LionPATH’s user experience while still keeping the system secure for all.
Over the Thanksgiving holiday, LionPATH and its mobile app underwent a software upgrade to the underlying technology platform called Campus Solutions. This upgrade was required to maintain support from the vendor, Oracle Corporation.
Upon first logging in to LionPATH, users will need to clear their cache for each browser. Help is available for how to clear cache. Users who do not clear their cache could experience various issues such as pages not loading correctly, broken buttons, or parts of the site not working properly.
The functionality of LionPATH is the same. However, there are minimal visual changes as a result of this software upgrade.
In the Classic view, the Search results display differently than before and the Preferences screen has a more modern look and feel.
In the Student view, the only change appears on the My Preferences screen which is reached from the sidebar menu. Once on the Preference screen, there is no longer a sidebar menu in the header and it has a more modern look and feel.
The LionPATH Development and Maintenance Office (LDMO) will work with key functional offices to plan any changes to batch job scheduling that may have been interrupted because LionPATH was offline.
The LDMO has frozen the release of enhancements to the system from October 5 through December 7 because of the extensive testing to an upgraded version of LionPATH. During the freeze period, the LDMO will continue to develop and test enhancements. It is only the release of enhancements that will be frozen until December 7. Any need for emergency fixes will still occur. Query migrations will also occur as usual. Regular bi-weekly enhancement releases will resume on December 7.
Good support is key to LionPATH’s success, and is part of the team’s ongoing responsibility. We are partnering with the many functional offices who comprise the extended LionPATH network. Because there are many of you and only few of us on the LionPATH team, we will direct you to the appropriate functional office or to Service Now–Penn State’s online ticketing system to submit a service request.
Please use this site to determine who can best help you with your questions and to check whether your problem is one we have already logged and will soon fix.