Provost Nick Jones shares message with University community
As the fall 2016 semester begins, the final transition of the University’s student information system (ISIS/eLion) to the new LionPATH system is occurring.
Let me start by acknowledging that we fully recognize there have been some challenges and frustrations with this transition. Conversion of any major legacy database system is a tremendous undertaking and there will be challenges; this project is no different. We’ve heard concerns from faculty, students, staff and parents and we are very sensitive to these concerns, and are working on addressing all of them in a timely manner.
Good support is key to LionPATH’s success, and is part of the team’s ongoing responsibility. We are partnering with the many functional offices who comprise the extended LionPATH network. Because there are many of you and only few of us on the LionPATH team, we will direct you to the appropriate functional office or to Service Now–Penn State’s online ticketing system to submit a service request.
Please use this site to determine who can best help you with your questions and to check whether your problem is one we have already logged and will soon fix.