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Good support is key to LionPATH’s success, and is part of the team’s ongoing responsibility. We are partnering with the many functional offices who comprise the extended LionPATH network. Because there are many of you and only a few of us on the LionPATH team, we will direct you to the appropriate functional office or to Service Now–Penn State’s online ticketing system to submit a service request.
Please use this site to determine who can best help you with your questions and to check whether your problem is one we have already logged and will soon fix.
Note: LionPATH performed a full system upgrade in July 2019 to ensure that the system is running a current, fully supported version of the software. The upgrade offers improvements to navigation and appearance to make the system easier to use, but there are no major changes to functionality or business processes.