Known issue: Students are receiving an InCommon request dialogue window when selecting the “Manage my account / Make a payment” link
After selecting the “Manage my account / Make a payment” link, students are receiving the following InCommon prompt window.
The LionPATH team is working to resolve the issue. A temporary workaround is to select “Penn State” from the “Make your selection here” dropdown. We recommend leaving the default radio button (Remember my selections for this session only) selected, and then choose the “NEXT” button. This will allow the student to continue on to their payment portal screen.
Known issue: Students may receive an error message when selecting the “Manage my account/Make a payment” link in the new LionPATH student interface
Some students are receiving the following error message when selecting the “Manage my account / Make a payment” link in the new LionPATH student interface.
This is a known issue that we are working to resolve. A temporary workaround is to use the “Classic View” when selecting the “Manage my account / make a payment” link. To get to the “Classic View” students should click on the Classic View link in the header.
Known issue: Microsoft Excel converts some PSU IDs into a date format
Some PSU IDs convert into a date when they are imported into Excel (.csv format). For example, DEC5434 converts to Dec-34.
Interface files that are .csv format and contain the PSU ID should be opened in a text editor, and not in Microsoft Excel. This is to prevent some PSU IDs to be converted into dates by Excel.
Known issue: Course catalog displayed more than one line per course
The sort in ‘Browse Course Catalog’ displayed more than one line per course.
The sort in ‘Browse Course Catalog now displays one line per course as illustrated below with MATH 140. In a case where the course also has a future dated row, an additional line will be present to display that information as well.
This will allow users to have clarity regarding campus typically offered values and the selection of the desired campus offering, which ultimately leads to the class search entry for that campus.
Known issue: Bursar Account Delinquent message causing confusion for students
The dollar amount listed on the Bursar Account Delinquent message in the Student Center was causing confusion for students in understanding the actual dollar amount owed to University.
The LionPATH team removed the dollar amount displaying in the Student Center and updated the message within the instruction portion of the Hold Item.
Known issue: Passwords longer than 32 characters receive error in mobile app
Passwords longer then 32 characters will be truncated in the mobile app. Therefore, the LionPATH mobile app will not work for users with passwords longer then 32 characters. The password limit DOES NOT APPLY to the web version of LionPATH.
The actual text of the error messages the user will see:
- “Error The server encountered an error 400 – Bad Request. Contact the administrator for help.” (Android)
- “Error Authentication Error bad request” (iOS)
This is a known issue that we are working to resolve. For more information on the mobile app, visit the LionPATH app documentation:
- Andrioid – https://tutorials.lionpath.psu.edu/public/Docs/LionPATHMobileAndroid.pdf
- iOS – https://tutorials.lionpath.psu.edu/public/Docs/LionPATHMobileIOS.pdf